Returns & Exchanges

At Lemokey, we stand behind our high-performance gaming gear and offer a 14-day return window for items in their original condition. We aim to ensure every gamer is fully satisfied with their setup through a streamlined and transparent exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your Lemokey device in its original packaging, ensuring all accessories, cables, and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label and drop your package off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition at our warehouse, your refund or exchange will be processed within 5 to 7 business days.